Q1: Where is your company located?
A: We are based in Guangzhou, China. As a global hub for intelligent packaging machinery, Guangzhou hosts major international events such as the Canton Fair and the Sino-Pack Exhibition. Our location allows us to stay at the forefront of packaging technology, ensuring that we provide our clients with advanced, efficient, and reliable industrial labeling and printing solutions.
Q2: What are your advantages?
A: First, we have a highly professional team whose core members have more than 15 years of experience in traceability and identification solutions. We have served over 10,000 end customers worldwide.
Second, we provide complete labeling and printing solutions, including labeling applicators, print and apply systems, CIJ printers, TIJ printers, PIJ printers, LCP printers, TTO printers, and laser marking machines.
Finally, we treat our customers as long-term partners. We are committed to growing together with our partners while building a strong and reliable service team to support their success.
Q3: What guarantee do you provide for your machines?
A: We provide a one-year warranty with free spare parts for all machines purchased from our company, except for certain special printhead models. For specific projects or customized requirements, we can negotiate and offer an extended warranty period of 18 months or longer.
In addition, we guarantee that all machines supplied by us are 100% brand new and manufactured to high-quality standards, ensuring reliable performance and long-term operation.
Q4: How do you provide after-sales service to your customers?
A: Our standard after-sales service is provided through online support. We can assist and guide customers via WeChat, WhatsApp, email, or video calls to ensure smooth installation, operation, and maintenance of the machines.
For special projects or customer requirements, we can also arrange on-site training and technical service in overseas countries to provide more comprehensive support.